Terms of Service

1. Who we are and what these terms cover

DesAIgner (the "Service") is operated by Elevate Solutions, vl. Faris Rizvanović, a sole proprietorship registered in Bosnia and Herzegovina under identification number (JIB) 4304303360003, with its registered address at Vilsonovo šetalište 9, 71000 Sarajevo, Bosnia and Herzegovina ("we", "us", "our"). You can reach us at faris@elevatesolutions.ba.

These Terms of Service (the "Terms") are a contract between you and us. They apply whenever you visit the DesAIgner website, create an account or use the Service. They include, by reference:

• the Acceptable Use Policy, which says what you may not do with the Service;
• the Refund Policy, which explains cancellations and refunds;
• the Privacy Policy and the Cookie Policy, which explain how we handle personal data. They are information notices, not terms you agree to.

If you use the Service for a company or another organisation, you confirm that you may bind it to these Terms, and "you" means that organisation too.

If you don't agree to these Terms, don't use the Service.

2. The Service

You describe an app idea. The Service uses AI to write an improved brief and a plan (screens, a design system and a navigation flow), which you can review and edit before any image is generated. After you approve the plan, it generates an overview board and one image per screen for the platform you chose (mobile, tablet, desktop, watch or web). You can also:

• give a project your own style (a logo, brand colours, fonts and reference screenshots), and save it as a brand kit to reuse in later projects;
• ask for variants of a finished screen (alternative layouts) and pick one, or edit a screen by instruction in plain language; every screen keeps a version history you can go back to;
• have a finished screen scanned for icons, illustrations, logos and other elements, and generate the ones you pick as separate image files (assets);
• export screens as HTML and CSS code, with a preview next to the original image;
• preview a project as a clickable prototype that follows its navigation flow;
• browse the example gallery of sample projects on our website;
• download a project as a ZIP file. Exports made without a paid plan carry a small "Made with DesAIgner" mark (section 7.5).

Every step that uses AI has a credit price, which the Service shows before the step runs. Opening a prototype, browsing examples, downloading and deleting cost nothing.

The Service also sends you emails about your account, for example to confirm your email address, to reset your password, security notices (such as when your password is changed or Google sign-in is connected to your account), about billing and, unless you turn them off, when your designs are ready (see the Privacy Policy).

The Service produces design concepts: images, structured descriptions of a user interface and, on request, static HTML and CSS code for a screen. It does not produce working software, production-ready code, or finished brand identities (see section 7).

3. Your account

• Age. You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account or buy anything.
• One person, accurate details. Your account is for you. Give a real email address you control. Don't create accounts in someone else's name or with someone else's email address.
• Confirm your email address. After you sign up with an email address and password, we send you a link to confirm the address. Open it in the browser where you're signed in to that account; if you aren't signed in, we ask you to sign in first and then finish confirming. A link opened while you're signed in to a different account doesn't work. Until you confirm it, you can sign in and look around, but you don't receive the free credits (section 5.2). An account whose address is never confirmed, and that has no purchase or credit history, is deleted 30 days after sign-up.
• Signing in with Google. You can also sign in with a Google account whose email address Google has verified. If you already have an account with the same address, we connect your Google account to it only if that address has been confirmed; otherwise sign in with your password (or reset it) first. When we connect Google to an existing account, we sign the account out on every other device and email you, so you can act if it wasn't you. We don't connect a Google account whose email address differs from the account you're signed in to.
• Keep your password safe. You are responsible for what happens under your account, including your Google account if you use it to sign in. If you think someone else has access, change your password and use "Sign out everywhere" in Settings, then tell us at faris@elevatesolutions.ba.
• Recovering access. If you forget your password, use "Forgot password?" on the sign-in page: we email you a link to set a new one, which works once and for 30 minutes. Setting a new password signs you out on every device. If you no longer have access to your email address, contact us and we will help after checking that the account is yours.
• Admin access. A small number of our staff can see account, usage and billing information to run the Service, support you and prevent abuse (see the Privacy Policy).

4. Acceptable use

You must follow the Acceptable Use Policy. In short, you may not use the Service:

• to create or share anything illegal, or anything that infringes someone else's rights;
• to imitate a real company's brand, product or login screen in a way that could deceive people, for example for phishing;
• to get free credits or refunds you are not entitled to, for example by opening several accounts or by deliberately causing generations to fail;
• to scrape, copy, reverse engineer or overload the Service, or to extract the instructions (prompts) it sends to the AI;
• in breach of the usage policies of our AI provider (section 8).

5. Plans, credits and payment

5.1 Credits

Credits are the unit every AI step is priced in. Each step has a fixed credit price, which you see before it runs (for example in the button that starts it, or on the plan review screen before you approve). Regenerating or retrying a step costs the same as running it.

Credits:

• are a prepaid right to use the Service's generation features, and nothing else;
• are not money, have no cash value, and are not a deposit, a stored-value product or electronic money;
• cannot be transferred, sold, gifted or moved to another account, and cannot be exchanged for money, except where our Refund Policy or the law requires a refund;
• expire (sections 5.2 to 5.4). Expired credits are gone and are not refunded;
• are used soonest-expiring first.

When you start a step, the credits it needs are held for it. Each item is charged only when it succeeds.

5.2 Free credits

A new account may receive a one-time grant of free credits once its email address is confirmed (an account created with Google counts as confirmed). The size of the grant is shown on the pricing page and may change or be paused (for example when the daily number of free grants has been reached). Free credits expire 30 days after they are granted.

Only one free grant is allowed per person: see the Acceptable Use Policy. To apply this rule, we treat variations of the same email address as the same person (for example name+anything@example.com and name@example.com, or a Gmail address with and without dots), and an address that has already received the free grant doesn't receive it again, including on a new account when the earlier one was deleted less than 12 months ago (we keep a fingerprint of the address for that long for this purpose, see the Privacy Policy). We may refuse or withdraw a free grant obtained in breach of this rule.

5.3 Subscriptions

Paid plans are subscriptions, billed monthly or annually. Either way, your plan adds its monthly credits to your account once a month. The current plans, prices and monthly credits are shown on the pricing page and on your Billing page.

• Monthly plans are paid at the start of each monthly billing period, and each payment adds that month's credits.
• Annual plans are paid once a year, in advance, for 12 months. The year's credits are not added all at once: the plan adds its monthly credits when the year starts and again at the start of each following month of that year, 12 times in total.

Unused subscription credits roll over only for the time shown above. Billing periods are counted from the day your subscription started. On an annual plan, each month of the year you paid for counts as one billing period for this purpose, so its credits roll over exactly as on the monthly plan.

A subscription renews automatically until you cancel it: a monthly plan at the end of each billing period, an annual plan at the end of each year.

5.4 Credit packs

A credit pack is a one-time purchase of extra credits. You can buy one only while a paid plan (Pro or Studio) is in effect, including a period at the end of which your plan is set to cancel or downgrade. Pack credits stay usable until they expire, even if you cancel your subscription.

5.5 Failed generations are not charged

If a generation fails, the credits held for it are returned to your account automatically. You don't need to ask. Credits come back to the same grants they came from, with the same expiry dates.

To protect the Service, we may temporarily stop you starting new generations when an unusually large number of your recent generations have failed. The Service tells you when this happens and when the limit resets. We may also temporarily refuse a step that we cannot currently offer at its advertised price. In both cases nothing is charged.

5.6 Plan changes and cancellation

Whether a change is an upgrade or a downgrade depends on the plan first and the billing interval second, never on the price of the billing period: a move to Studio is always an upgrade and a move from Studio to Pro always a downgrade, whether either plan is billed monthly or annually.

• Upgrade (Free to Pro or Studio; Pro to Studio; or monthly to annual billing on the same or a higher plan): takes effect as soon as your payment for the new plan is confirmed. A new billing period (on an annual plan, a new year) starts that day, you pay the full price of the new plan, and you receive its monthly credits straight away; on an annual plan, the rest arrive month by month as described in section 5.3. There is no proration and no credit for the unused part of your previous period. The credits you already hold keep their own expiry dates. If you move up from an annual plan, the rest of that year is not refunded and is not lost: the monthly credits you already paid for keep arriving on their usual dates until that year ends.
• Downgrade with the same billing (Studio to Pro, both billed monthly or both billed annually): takes effect at the end of your current billing period, or at the end of the year you paid for if you are on an annual plan. Until then you keep your current plan, an annual plan keeps adding its monthly credits, and you can undo the downgrade. From then on you are billed for the new plan automatically.
• Moving down between monthly and annual billing (annual to monthly billing on the same plan, or from Studio to Pro with a change between monthly and annual billing): nothing is charged when you make the change, and your current plan ends at the end of your current billing period, or at the end of the year you paid for if you are on an annual plan. Until then you keep your current plan, an annual plan keeps adding its monthly credits, and you can undo the change. After that your account is on the Free plan, and every credit you already hold stays usable until its own expiry date. The new plan does not start by itself and you are not charged for it automatically: it starts only when you complete a new checkout for it at its full price, and its first billing period (on an annual plan, its first year) starts that day.

• Cancel: takes effect at the end of your current billing period, or at the end of the year you paid for if you are on an annual plan. Until then you keep your plan, including the ability to buy credit packs, and an annual plan keeps adding its monthly credits. After that, no new monthly credits are added, but every credit you already hold stays usable until its own expiry date. The rest of a period or year you have paid for is not refunded (see the Refund Policy). If you resubscribe before the period ends, the cancellation is undone and no extra credits are added.

You can change or cancel your plan on your Billing page. You can also cancel your subscription, update your payment method and see your invoices in the Creem customer portal, which is linked from every Creem receipt. If you cancel there, your plan still stays in effect until the end of the billing period, or the year, you have paid for.

5.7 Payment through our reseller

Purchases are processed by Creem, operated by Armitage Labs OÜ (Estonia), which acts as our authorised reseller and merchant of record. When you buy a plan or a credit pack, you buy it from Creem, and its buyer terms (Creem's Buyer Terms of Service) apply to the purchase itself: payment, invoicing, taxes and payment disputes. These Terms apply to your use of the Service. If the two conflict about the purchase, Creem's buyer terms prevail; if they conflict about the Service, these Terms prevail.

Creem collects your payment details on its own checkout page. We never see or store your full card number. Your card statement shows the charge as CREEM.IO* STORE.

5.8 Prices and taxes

Prices are shown in US dollars. Depending on where you live, Creem may add sales tax or VAT at checkout, or show the price in your local currency. The total you pay is shown before you confirm the purchase.

If a payment fails, Creem may retry it. If it still fails, your subscription may be cancelled or paused, and no new monthly credits are added until it is paid.

6. Changes to prices and credit costs

We may change plan prices, the number of credits a plan or pack includes, or the credit price of a step.

• For a subscription you already have, we will tell you about a price increase at least 30 days before it applies to you, by email or with a notice in the Service. It applies from your next billing period after the notice period (on an annual plan, from your next yearly renewal). If you don't want to continue, cancel before then.
• A change to the credit price of a step applies to steps you start after the change. We will give at least 30 days' notice of an increase, except where a change is needed urgently to keep the Service running (for example if our AI provider changes its prices at short notice), in which case we will tell you as soon as we can.
• The credit price shown before a step runs is the price you pay for that step.
• Changes never reduce credits you already hold, change their expiry dates, or reduce the monthly credits of a plan year you have already paid for.

7. Your content and AI output

7.1 Your input

"Input" means everything you give the Service: your app idea, style hints, plan edits, edit instructions, variant directions, your own style and brand kits, and any files you upload (for example logos, brand assets or reference screenshots).

• You keep all rights you have in your Input.
• You promise that you have the rights needed to use your Input this way, including permission from the owner of any logo, brand asset, trademark, screenshot or image you upload, and that using it with the Service doesn't break any law or anyone's rights.
• You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and transmit your Input only as needed to provide the Service to you, including sending it to our AI provider (section 8), and to keep it secure and investigate abuse. This licence ends when your Input is deleted from the Service, except for copies we must keep by law or that remain for a limited time in backups.
• We don't use your Input or your Output to train AI models, and we don't sell it or show it to other users.

7.2 Output

"Output" means what the Service generates for you: briefs, plans, design systems, flow maps, screen and board images, screen versions and variants, assets, HTML and CSS code, and exports.

As between you and us, and to the extent the law allows, we assign to you all rights we have in your Output. You may use it for any lawful purpose, including commercially. We claim no ownership of it. We may keep and process it only to provide the Service to you, as described in the Privacy Policy.

Be aware that:

• in many countries, material generated by AI without enough human creative input may not be protected by copyright at all. We can only assign the rights that exist;
• similar Output may be generated for other users, because they may ask for similar things. Output is not exclusive to you, and our assignment covers only what the Service generates for you.

7.3 No guarantee of uniqueness or non-infringement

AI models can produce material that resembles existing designs, logos, trademarks, icons, photographs, fonts or text. We instruct the AI to invent fictional names and brands, but we can't guarantee that Output is original, unique, or free of other people's rights, and we don't check it for that.

7.4 Check before you use it

You are responsible for reviewing Output before you use or publish it, and especially before commercial use: for example, running a trademark search before adopting a generated app name or logo, checking accessibility and legibility, and replacing sample people, data and text. Output is a design concept, not a finished product:

• it may contain errors, inconsistent details, illegible or invented text, or elements that can't be built as shown;
• exported HTML and CSS code is a static starting point that recreates a screen image as closely as it can; it may differ from the image, has no application logic, and must be reviewed and tested (including for accessibility and security) before you use it in a product;
• nothing in the Output is guaranteed to meet any technical, legal, accessibility or platform (for example app-store) requirement.

7.5 Export mark on the Free plan

When no paid plan (Pro or Studio) is in effect on your account, for example on the Free plan or after a paid plan has ended, exported board and screen images (in a project ZIP or downloaded one at a time) carry a small "Made with DesAIgner" mark in a corner, and exported HTML code ends with a small "Made with DesAIgner" line. Transparent asset images and files you uploaded never carry it. Exports made while a paid plan is in effect have no mark.

The mark is added to the exported copy only: the designs stored in your account are not changed, so if you move to a paid plan and export again, the new export has no mark. The mark is an attribution notice. It doesn't change who owns the Output (section 7.2) or what you may do with it.

7.6 Sharing projects and comments

You can create a link that lets other people view a project without an account. Depending on what you choose, a shared page shows the project's title, its finished screens (image, name and purpose), its flow, a presentation and a clickable prototype, and, if you allow them, image downloads and comments.

• You decide, and you are responsible. You choose what to share and who you send a link to, and you are responsible for that content and for having the right to share it. Anyone who has the link can open it and pass it on, unless you also protect it with a password. We ask search engines not to index shared pages and don't list them anywhere, but a link is not a guarantee of confidentiality.
• Turning a link off. You can turn a link off at any time, or give it an expiry date. It then stops working for anyone who opens it, but we can't undo what people already saw, saved or downloaded.
• Comments. If you allow comments on a link, visitors can comment with a name and an email address, without an account. You see their name, email address and comments; other visitors of the same link see their names and comments. You are responsible for having a lawful basis to collect these comments and contact details where the law requires one (for example if you use the Service for a business), for how you use them, and for the comments you leave visible. You can delete any comment and turn comments off at any time.
• Downloads and the badge. Images downloaded from a shared page carry the mark described in section 7.5 when no paid plan is in effect on your account. Shared pages of a project whose owner has no paid plan show a small "Made with DesAIgner" badge that links to our website; with a paid plan you can hide it, and it appears again if the plan ends.
• Visitors. Anyone who views or comments on a shared page must follow these Terms and the Acceptable Use Policy. If you comment, you promise that you may share what you write, and you allow us and the project owner to store and show it for this feature.
• Our role. Sharing doesn't change who owns your content (sections 7.1 and 7.2); our licence in section 7.1 covers showing it to the people who open your link. We may remove a comment or other shared content, or turn off a link, if it breaks these Terms or the Acceptable Use Policy, or if the law requires it.

8. Our AI provider

The Service uses the OpenAI API to generate Output. Your Input (and Output from earlier steps, such as the overview board used as a style reference) is sent to OpenAI to process each step. The Privacy Policy explains exactly what is sent and how OpenAI says it handles API data.

You must not use the Service in a way that breaks OpenAI's usage policies. The AI provider may refuse to generate some content; a step refused this way fails and its credits are returned. We may change AI provider or model at any time, which may change the style or quality of Output.

9. Our property

The Service, including its software, website, design, the instructions (prompts) it sends to the AI, its brand and its documentation, belongs to us or our licensors and is protected by law. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is active and in line with these Terms. They don't transfer any of our intellectual property to you, apart from the rights in Output in section 7.2.

If you send us feedback or suggestions, we may use them without any obligation to you.

10. Availability and changes to the Service

We work to keep the Service available and working, but we provide it without a service-level agreement. It may be slow, interrupted or unavailable at times, for example during maintenance, updates, provider outages or rate limits. Generations can take several minutes and may fail; failed generations are not charged (section 5.5).

We may change, add or remove features. If we remove a feature that is a significant part of what you pay for, we will tell you in advance where we reasonably can, and you may cancel.

Keep your own copies. Download anything you want to keep. We are not a backup service, and we are not responsible for loss of content except where the loss is caused by our breach of these Terms or of the law.

11. Suspension and termination

You may stop using the Service at any time. You can cancel a subscription as described in section 5.6.

Deleting a project. You can delete any of your projects at any time, from the dashboard or inside the project. Its plan, screens, images, versions, assets and code exports are deleted and can't be recovered. A generation still running for it stops, and the credits held for work that hasn't started are returned to your account. Credits already charged for finished work are not returned, and neither are the credits for a step whose request to our AI provider was already under way when you deleted the project: that request can't be called back and is paid for, so its credits are charged.

Deleting your account. You can delete your account at any time in Settings. Before you do, download anything you want to keep. When you delete your account:

• you are signed out on every device straight away, and your projects, images, uploads and brand kits are deleted straight away and can't be recovered (on a large account, the last files can take a few moments to disappear);
• an active subscription is cancelled immediately, not at the end of the billing period, so you won't be charged again. The rest of the billing period, or of the year on an annual plan, is not refunded, and the monthly credits of an annual plan that haven't been added yet are not added;
• every credit left on the account is forfeited, including paid subscription and credit-pack credits, and it can't be transferred or refunded;
• we keep anonymised billing and credit records as the law requires, and a fingerprint of your email address so the free credits aren't granted again (see the Privacy Policy);
• we send a confirmation to your email address.

If your subscription can't be cancelled at that moment (for example because our payment provider is unavailable, or a subscription you bought in another tab is still being set up), nothing is deleted and you can try again later. If you would rather keep your remaining paid time and credits, cancel your subscription first (section 5.6) and delete your account after the period you paid for has ended. These rules don't limit any refund the Refund Policy or mandatory law gives you.

We may suspend or close your account, or refuse a request, if:

• you seriously or repeatedly break these Terms or the Acceptable Use Policy;
• we must do so by law, or to protect the Service, other users or third parties from harm;
• a payment is reversed or charged back (see the Refund Policy);
• your account has been inactive for more than 24 months and holds no unexpired credits, after at least 30 days' notice to your account email.

Where reasonable, we will warn you first and give you a chance to fix the problem. If we close your account for your serious breach, unused credits are forfeited and we don't refund fees already paid, unless the law requires it. If we close your account for any other reason, or stop offering the Service, we will give you at least 30 days' notice where we can, so you can download your projects, and we will refund the unused part of any prepaid subscription period (on an annual plan, including the months whose credits have not been added yet) and any unexpired paid credits.

Sections 7, 9 and 12 to 17 continue to apply after your account ends.

12. Disclaimers

Except as expressly stated in these Terms, and to the extent the law allows, the Service and all Output are provided "as is" and "as available". We give no other promises or warranties, express or implied, including about merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted or error-free.

If you are a consumer, this section doesn't affect your statutory rights, including your right to a service that conforms to the contract and is provided with reasonable care and skill.

13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or for damage caused intentionally or by gross negligence.

If you use the Service for business purposes, to the extent the law allows:

• we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or loss of data you could have backed up yourself; and
• our total liability arising out of or in connection with these Terms and the Service in any 12-month period is limited to the greater of (a) the amounts you paid for the Service in the 12 months before the event giving rise to the claim, and (b) [LIABILITY CAP AMOUNT].

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses: the Service is provided to consumers for private use.

14. Indemnity

If you use the Service for business purposes, you will defend and compensate us, our staff and our providers against claims by third parties, and the resulting losses and reasonable costs, that arise from your Input, your use of Output, or your breach of these Terms or the law. We will tell you promptly about any such claim and let you control its defence, and we won't settle it in a way that requires anything from you without your consent.

If you are a consumer, this section doesn't apply, but you remain responsible under the law for loss you cause by breaking these Terms.

15. Governing law and disputes

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by [GOVERNING LAW]. The courts of [VENUE] have exclusive jurisdiction, except as stated below.

If you are a consumer living in the European Union, the European Economic Area, the United Kingdom or Switzerland, you also benefit from the mandatory consumer protections of the law of the country where you live, and you may bring proceedings in the courts of that country.

Before starting proceedings, please contact us at faris@elevatesolutions.ba so we can try to solve the problem. We are not obliged, and don't offer, to take part in dispute resolution proceedings before a consumer arbitration board, unless the law requires it.

16. Changes to these Terms

We may update these Terms, for example to reflect changes to the Service, the law or our payment arrangements. The date at the top shows when they last changed.

If a change is significant and affects you negatively, we will tell you at least 30 days before it takes effect, by email or with a notice in the Service. If you don't agree, you can stop using the Service and cancel your subscription before the change takes effect; it then won't apply to you, and the Refund Policy explains what happens to your plan. If you keep using the Service after that date, the updated Terms apply. Other changes take effect when we publish them.

17. General

• Entire agreement. These Terms, and the documents they refer to, are the whole agreement between you and us about the Service.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if the business is sold; we will tell you, and it won't reduce your rights. You may not transfer yours without our written consent.
• Severability. If a court finds part of these Terms invalid, the rest stays in force.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of our hosting or AI providers, network failures, natural disasters or acts of government.
• Language. These Terms are written in English. Any translation is for convenience; the English version prevails to the extent the law allows.

18. Contact

Elevate Solutions, vl. Faris Rizvanović
Vilsonovo šetalište 9, 71000 Sarajevo, Bosnia and Herzegovina
Email: faris@elevatesolutions.ba